Governance as an enabler
In banking, insurance and the public sector, the question is not whether AI can be used but how to use it responsibly. Clear governance speeds adoption because teams know which use cases are approved and what controls are required.
A proportionate approach
Not every AI use case carries the same risk. Summarizing internal documents differs from influencing a credit decision.
- Low risk: internal productivity with human review.
- Medium risk: customer-facing content with approval steps.
- High risk: decisions affecting customers, requiring validation and explainability.
Traceability by design
Record the data, prompts, model version and output behind every material result. This makes audits straightforward and gives teams the evidence they need to improve quality over time.